If you need to return or exchange your order for any reason, we are here to help you!

We accept returns or exchanges within 14 days of receiving the order. You can return the product in exchange for a shopping voucher that can be spent in the online store, or by requesting the refund of the expense incurred through the same payment method. 

We ask you to take note of the following exceptions to our return and exchange policy: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must still have the label and must be returned in the original packaging
  • Returned items must not show visible signs of wear or use


To initiate a return or exchange, complete the following steps: 

  1. Access our online return portal using your email address and order ID
  2. Choose the products you want to return from your order
  3. Print your prepaid shipping label that you will receive via email
  4. Send all items to us using the label provided


Portal link


For other needs, we are at your disposal.